Every MODULO project starts the same way: before we draw anything, we spend a week inside the client’s operation. It is the most valuable week of the project — and the one clients are most tempted to skip.
What we look at
We follow the goods. From the truck arriving at the gate to the order leaving the dock, we time each step, count the touches and note where people wait. We read the data the client already has — pick rates, dock schedules, seasonal peaks — and listen to what the people doing the work say slows them down.
Who we talk to
Not only the leadership team. The most useful conversations usually happen with shift supervisors, maintenance technicians and the forklift drivers who know exactly which corner is too tight. Their answers rarely appear in a brief, and they shape the building more than any rendering.
“The best brief we ever received was a clipboard of complaints from the night shift.”
Fig. 02 — Operations office with a direct view of the hall
What changes
On a recent distribution centre, the audit showed that a third of the picking time was spent travelling between two zones the client had planned to separate. Moving them together shortened every order and allowed a smaller building than the one in the original brief — a saving many times the cost of the audit.
What you get
The audit ends with three documents: flow maps of the current operation, throughput targets for the new building and a one-page brief signed by the client’s leadership. Everything that follows — site selection, massing, the cost plan — is tested against that page.
